Operations Director

4 weeks ago


Dallas, Texas, United States Addison Group Full time

Job Title: Operations Director

At Addison Group, we are seeking an experienced Operations Director to lead our Logistics team.

Key Responsibilities:

  • Manage communication within the Logistics, Parts, and RMA departments to ensure high-quality customer service and effective support for team members.
  • Deliver exceptional customer service professionally and ensure adherence to procedures for consistent support.
  • Mentor team members and facilitate customer communication, resolving issues and escalating as needed.
  • Collaborate with departments to improve service and foster continuous improvement and optimization of processes.
  • Manage individual and team KPIs with Supply Chain leaders and conduct performance reviews to ensure accountability.
  • Serve as the escalation contact for Logistics, Parts, and RMA and oversee Quote to Cash and coordinate logistics.
  • Maintain accurate shipping and inventory records and use data analytics for decision-making and performance improvement.

Qualifications:

  • 4-6 years of experience in a fast-paced corporate environment.
  • Bachelor's degree in supply chain management or a related field preferred.
  • Proficiency in Microsoft Excel and familiarity with ERP systems (Oracle NetSuite preferred).


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