Operations Director
4 weeks ago
Job Title: Operations Director
At Addison Group, we are seeking an experienced Operations Director to lead our Logistics team.
Key Responsibilities:
- Manage communication within the Logistics, Parts, and RMA departments to ensure high-quality customer service and effective support for team members.
- Deliver exceptional customer service professionally and ensure adherence to procedures for consistent support.
- Mentor team members and facilitate customer communication, resolving issues and escalating as needed.
- Collaborate with departments to improve service and foster continuous improvement and optimization of processes.
- Manage individual and team KPIs with Supply Chain leaders and conduct performance reviews to ensure accountability.
- Serve as the escalation contact for Logistics, Parts, and RMA and oversee Quote to Cash and coordinate logistics.
- Maintain accurate shipping and inventory records and use data analytics for decision-making and performance improvement.
Qualifications:
- 4-6 years of experience in a fast-paced corporate environment.
- Bachelor's degree in supply chain management or a related field preferred.
- Proficiency in Microsoft Excel and familiarity with ERP systems (Oracle NetSuite preferred).
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