Director of Operations

4 weeks ago


Dallas, Texas, United States Swingle Collins & Associates Full time
Director of Operations

Swingle Collins & Associates is seeking a seasoned professional to lead our operations team. As Director of Operations, you will be responsible for overseeing the day-to-day activities of the agency, ensuring that all teams are functioning efficiently and effectively.

Key Responsibilities:
  • Operational Leadership: Lead and manage the daily operations of the agency, ensuring that all processes are efficient and align with the company's goals and values.
  • Process Improvement: Continuously evaluate and improve operational processes to enhance efficiency, productivity, and client satisfaction. Collaborate with the Compliance Department to ensure workflow adherence and minimize E&O exposures.
  • Team Management: Supervise, mentor, and develop a team of insurance professionals, fostering a culture of collaboration, accountability, and excellence. Review team capacity and make changes when needed.
  • Client Service Excellence: Oversee client service operations, ensuring that all client interactions are handled with professionalism and that client needs are met promptly and effectively.
  • Small Business Unit Oversight: Oversee the Commercial Lines Small Business Unit, ensuring adequate staffing to support departmental needs and workloads. Identify and implement the most efficient workflows utilizing technology to enhance productivity.
  • Technology Integration: Lead initiatives to integrate new technologies and tools that enhance operational efficiency.
  • IT Management: Oversee managed service provider, ensuring effective implementation and management of technology solutions and systems. Collaborate with IT to ensure cybersecurity and system reliability.
  • Vendor Relationships: Manage relationships with key vendors (ResourcePro, Patra, Applied) to ensure proper utilization and superior service.
Qualifications:
  • High School Graduate (college degree preferred or work-related experience)
  • Minimum of 7 years working in the P&C insurance industry
  • Valid P&C insurance license
  • Experience with Applied Systems products preferred, including EPIC, CSR24, & Indio
  • Intermediate to advanced proficiency in Microsoft Office
  • Strong understanding of insurance operations and workflow management
  • Excellent presentation, communication, and interpersonal skills, both verbal and written.
  • Proven ability to lead teams, mediate conflict, and manage performance effectively
  • Excellent analytical and problem-solving skills
  • Detail-oriented with exceptional organizational and time management skills.


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