Director of Operations
18 hours ago
Swingle Collins & Associates is seeking a seasoned professional to lead our operations team. As Director of Operations, you will be responsible for overseeing the day-to-day activities of the agency, ensuring that all teams are functioning efficiently and effectively.
Key Responsibilities:- Operational Leadership: Lead and manage the daily operations of the agency, ensuring that all processes are efficient and align with the company's goals and values.
- Process Improvement: Continuously evaluate and improve operational processes to enhance efficiency, productivity, and client satisfaction. Collaborate with the Compliance Department to ensure workflow adherence and minimize E&O exposures.
- Team Management: Supervise, mentor, and develop a team of insurance professionals, fostering a culture of collaboration, accountability, and excellence. Review team capacity and make changes when needed.
- Client Service Excellence: Oversee client service operations, ensuring that all client interactions are handled with professionalism and that client needs are met promptly and effectively.
- Small Business Unit Oversight: Oversee the Commercial Lines Small Business Unit, ensuring adequate staffing to support departmental needs and workloads. Identify and implement the most efficient workflows utilizing technology to enhance productivity.
- Technology Integration: Lead initiatives to integrate new technologies and tools that enhance operational efficiency.
- IT Management: Oversee managed service provider, ensuring effective implementation and management of technology solutions and systems. Collaborate with IT to ensure cybersecurity and system reliability.
- Vendor Relationships: Manage relationships with key vendors (ResourcePro, Patra, Applied) to ensure proper utilization and superior service.
- High School Graduate (college degree preferred or work-related experience)
- Minimum of 7 years working in the P&C insurance industry
- Valid P&C insurance license
- Experience with Applied Systems products preferred, including EPIC, CSR24, & Indio
- Intermediate to advanced proficiency in Microsoft Office
- Strong understanding of insurance operations and workflow management
- Excellent presentation, communication, and interpersonal skills, both verbal and written.
- Proven ability to lead teams, mediate conflict, and manage performance effectively
- Excellent analytical and problem-solving skills
- Detail-oriented with exceptional organizational and time management skills.
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