Financial Services Representative I
2 weeks ago
Job Category:
Admin/Clerical
Scheduled Weekday:
Monday - Friday
Shift Start Time: 7:00 AM
Shift End Time: 12:00 PM
Holiday Shift Assignments:
Rotating Holidays
Position Overview
We are seeking a dedicated and empathetic Financial Care Advocate to enhance our patient support services. This role is vital in maintaining our commitment to excellence in healthcare.
We value our employees and provide an environment that fosters professional growth and personal achievement.
Benefits
- Flexible work schedules – Full time/part time/supplemental – Day/Eve/Night
- Onsite childcare facilities (Infant through Pre-K)
- Payactiv - earned wage benefit - work today get paid tomorrow
- Competitive compensation, shift and weekend incentives, annual opportunities for salary increases and bonuses
Job Responsibilities
This role involves welcoming, registering, and processing payments from patients while adhering to relevant State and Federal regulations and hospital policies.
As a representative of Deaconess, you will foster a supportive environment characterized by courtesy, respect, empathy, dignity, and optimism.
Key Duties
- Gather information via phone, in-person, or online to accurately register patients for various services.
- Verify insurance eligibility and discuss Advanced Beneficiary Notices (ABN) when necessary.
- Collect, secure, and post payments from patients.
- Manage cash transactions and ensure compliance with financial regulations.
- Assist patients with routing and provide necessary support to ensure a smooth experience.
- Perform various administrative functions and maintain accurate records.
- Provide information on Financial Assistance and guide patients through the submission process when applicable.
- Support new team members through training and mentorship.
- Participate in on-call duties as required.
- Execute other related tasks that contribute to continuous improvement.
Qualifications
A High School diploma or GED is required.
Two to four years of experience in a healthcare setting, including roles in patient registration, billing, or collections, is preferred.
Why Choose Deaconess?
Deaconess Health System is a leading employer in the region, recognized for its dedication to quality care and community service. We are proud to be acknowledged for our commitment to excellence in healthcare.
As we continue to grow, we invite skilled and compassionate individuals to contribute to our mission of putting people at the center of everything we do.
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