Enterprise Support Specialist
2 weeks ago
We are seeking a highly motivated and detail-oriented Enterprise Support Specialist to join our team at NuAxis Innovations. As a key member of our IT operations team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:- Provide remote telephone-based operational support services to our customers, troubleshooting and resolving technical issues related to desktops, laptops, printers, and network connectivity.
- Log and track issues in our call tracking system, ensuring timely resolution and communication with customers.
- Offer phone support for installation, configuration, and troubleshooting of operating systems, software applications, and hardware.
- Manage access and permissions for accounts, security groups, and distribution lists.
- Communicate technical information in a clear and concise manner, ensuring effective communication with customers.
- Escalate any outstanding issues to senior-level technicians or engineers as needed.
- High school diploma or equivalent; Bachelor's Degree preferred.
- HDIA Analyst (e.g. CSA, SCA, DST) or ITIL Foundations certification preferred.
- Related certifications such as A+, N+, MCP, and MCSE/MCSA are a plus.
- Two (2) + years' experience in a high-volume enterprise-level call center, help desk, or service desk operation.
- Solid customer service skills, including good communication and professionalism.
- Experience supporting Microsoft Windows 10/11, Office365, SharePoint, and Microsoft Teams.
- Experience supporting TCP/IP, DHCP, and DNS.
- Experience with accounts, accesses, and permissions, using Active Directory Users and Computers (ADUC).
- In-depth knowledge of operating systems, applications, printers, and PC hardware.
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. We are committed to providing exceptional service and support to our customers, and we are seeking a talented individual to join our team.
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Enterprise Support Specialist
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Denver, Colorado, United States NuAxis Innovations Full timeJob Summary:We are seeking a highly motivated and detail-oriented Enterprise Support Specialist to join our team at NuAxis Innovations. As a key member of our IT operations team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide remote telephone-based operational support services to clients,...
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Enterprise Support Specialist
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Denver, Colorado, United States NuAxis Innovations Full timeJob Summary:We are seeking a highly motivated and detail-oriented Enterprise Support Specialist to join our team at NuAxis Innovations. As a key member of our IT operations team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide...
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