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Housing Support Specialist
2 months ago
The Housing Support Technician is a critical role within our organization, responsible for ensuring the safety and security of our homeless residential programs. This position requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Maintain operational control of the facility, including assisting with coverage on holidays as assigned.
- Oversee operations at the front desk, including answering phones, providing referrals, and monitoring cameras.
- Ensure client compliance with Volunteers of America policies and house rules.
- Maintain chronological written records of events that occur during the shift.
- Assist with conducting drug screenings and completing initial intake paperwork with new families.
- Check chores daily and assist with oversight of supplies needed for chores.
- Ensure the facility is prepared for tours and assist in directing volunteer efforts.
- Conduct hourly walk-throughs of the facility and its grounds, monitoring clients and accurately documenting events/behaviors.
- Complete training as assigned and participate in HST team meetings and staff meetings.
- Monitor all mealtimes, provide transportation as assigned, and monitor the playroom/Children's Learning Lab daily.
- Observe and report maintenance needs and safety hazards.
- High school diploma or GED required; two years post-secondary education preferred.
- Prior experience in residential homeless (or equivalent) program preferred.
- Knowledge/experience working with individuals in crisis/low-income preferred.
- Proficient oral/written/computer skills required.
- Valid driver's license and good driving record preferred but not required.
Volunteers of America Mid-States offers a comprehensive benefits package, including health and wellness programs, financial wellbeing support, and a commitment to work-life balance.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
