Housing Support Specialist

4 weeks ago


Louisville, Kentucky, United States Housing Services - VOA Mid-States Full time
Job Summary:

The Housing Support Technician is responsible for ensuring the safety and security of our homeless residential programs. This role requires a strong understanding of crisis management and the ability to work effectively with individuals in need. The ideal candidate will have prior experience in residential homeless programs and possess excellent communication and problem-solving skills.

Responsibilities:

Maintain operational control of the facility, including assisting with coverage on holidays as assigned.
Oversee front desk operations, including answering phones, providing referrals, and monitoring cameras.
Ensure client compliance with Volunteers of America policies and house rules.
Maintain chronological written records of events that occur during the shift.
Assist with conducting drug screenings and completing initial intake paperwork with new families.
Check chores daily and assist with oversight of supplies needed for chores.
Ensure the facility is prepared for tours and assist in directing volunteer efforts.
Conduct hourly walk-throughs of the facility and its grounds, monitoring client behavior and completing required documentation.
Participate in HST team meetings and staff meetings as scheduled.

Requirements:

The ideal candidate will have a minimum of a high school diploma or GED, with two years of post-secondary education preferred. Prior experience in residential homeless programs is required, as well as knowledge of crisis management and excellent communication skills. The ability to be CPR/First Aid certified is also required upon 30 days of employment.

Benefits:

Volunteers of America Mid-States offers a comprehensive benefits package, including health and wellness programs, financial wellbeing support, and training and development opportunities. We are an equal opportunity employer and welcome applications from diverse candidates.

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