Housing Support Specialist
4 weeks ago
The Housing Support Technician is a critical role in ensuring the safety and security of our homeless residential programs. As a key member of our team, you will be responsible for monitoring the functional operations of our facilities, maintaining a safe and secure environment for our clients, and providing exceptional support services.
Responsibilities- Maintain operational control of the facility, including assisting with coverage on holidays as assigned.
- Oversee front desk operations, including answering phones, providing referrals, monitoring cameras, and completing telephone intakes.
- Ensure client compliance with Volunteers of America policies and house rules.
- Maintain chronological written records of events that occur during the shift.
- Assist with conducting drug screenings and completing initial intake paperwork with new families.
- Check chores daily and assist with oversight of supplies needed for chores.
- Ensure the facility is prepared for tours and assist in directing volunteer efforts.
- Conduct hourly walk-throughs of the facility and its grounds, monitoring client behavior and completing required documentation.
- Attend training as assigned and participate in HST team meetings and staff meetings.
- Monitor mealtimes, assist in the kitchen, and provide transportation and childcare as assigned.
- Monitor the playroom/Children's Learning Lab daily and provide case management support as assigned.
- Perform other duties as assigned.
- High school diploma or GED required; two years post-secondary education preferred.
- Prior experience in residential homeless programs or equivalent required.
- Knowledge/experience working with individuals in crisis/low-income preferred.
- Proficient oral/written/computer skills required.
- Valid driver's license and good driving record required.
- Ability to be CPR/First Aid certified within 30 days of employment.
Volunteers of America Mid-States offers a comprehensive benefits package, including health and wellness programs, financial wellbeing support, and training and development opportunities.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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