Application System Analyst Lead

2 days ago

Irving, Texas, United States Christus Health Full time
Job Summary

The Information Services Lead is a senior-level position responsible for leading and coordinating the efforts and content within the designated focus area. This role requires coordination and consistency across related IS teams, with a focus on providing oversight for applications support, including Incident, Problem, Request, and Change Management.

Key Responsibilities
  • Acts as primary representation in phases of implementation, including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities.
  • Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards.
  • Applies expert-level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders.
  • Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects.
  • Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team.
  • Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve.
  • Organizes and distributes workload to ensure deliverables meet customer expectations; mentors assigned analysts; facilitates cross-training of team members. Proactively escalates issues and/or concerns with customer/system service expectations.
  • Maintains knowledge of Epic, including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web.
  • Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration.
  • Works collaboratively with application and compliance teams to design system processes.
  • Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines.
  • Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions.
  • Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas.
  • Ability to coach in a positive and constructive way to increase self-awareness in others.
  • Demonstrates highest ability to produce design, configuration, and deliverables for executive leadership with no superior review.
  • Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff.
  • Develops and maintains documentation, remains informed of the latest features and functionality to enhance the focus area to gain efficiency.
  • Maintains expert knowledge of all technologies applicable to specific job responsibilities.
  • Works with Application teams, including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements.
  • Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise.
  • Leads and coordinates across applications for high-impact vendor changes.
  • May be required to travel to perform duties.
  • May be required to work additional hours as needed during critical problems.
  • Proactively plans projects and tasks across applications.
  • Performs other duties as assigned.
Requirements
  • Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs.
  • Ability to adjust to and implement change.
  • Problem-solving skills.
  • Multitasking skills.
  • Work as a team member.
  • Proficient in Microsoft applications, including Word, Excel, and PowerPoint.
  • Excellent customer service skills.
  • Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education.
  • Strong organizational skills in managing multiple priorities.
  • 5-7 years of experience within supported healthcare, business, or information systems.
  • Supervisory experience preferred.
  • Preferred 2+ years project management experience or equivalent.
  • Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects.
  • Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project.
  • Regularly serves as mentor or knowledge resource to peers across community.
  • May have functional supervision responsibilities of other team members.
  • May provide input into performance reviews and corrective actions for team members.
  • May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members.
  • Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues.
  • Works in a team setting, sharing information and assisting other junior team members.
  • Possesses and demonstrates detailed healthcare knowledge and systems expertise.
  • Excellent project management and communication skills, both verbal and written.
  • Able to independently coordinate and lead projects.
  • Associated certifications on area of focus, preferred.
  • For Epic Analysts:
    • Must be proficient in the assigned Epic module or certified upon employment date.
    • Certifications or proficiencies must stay current by maintaining new version training.

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