Referral Support Specialist

6 days ago


Plano, Texas, United States CSI Pharmacy Full time
Job Title: Referral Support Specialist

This role is part of CSI Pharmacy's team, focusing on customer service for new referrals. The ideal candidate will contact patients to confirm demographics, medical history, insurance status, co-pays, and financial assistance opportunities.

Main Responsibilities:

  • Evaluate new patient referrals for potential issues and address them promptly.
  • Respond timely to patient inquiries via phone and other communication channels.
  • Coordinate patient care by scheduling orders and collaborating with pharmacy teams.
  • Audit patient charts regularly and document information received from calls.

Key Qualifications:

  • Pharmacy Technician License is a plus
  • Prior experience in customer service and call centers
  • Familiarity with basic computer skills and data entry
  • Ability to work overtime, including evenings and weekends

Estimated Annual Salary: $52,500


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