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Customer Service Coordinator

1 month ago

Honolulu, Hawaii, United States Penske Truck Leasing Full time
Job Summary

A Customer Service Coordinator at Penske is responsible for scheduling preventative maintenance requests, coordinating outside repairs, and planning and managing the shop work plan to ensure customer satisfaction and productivity.

Key Responsibilities
  • Develop daily and weekly workforce plans to meet customer needs and maximize productivity.
  • Communicate with customers regarding maintenance updates, schedule changes, and billing concerns.
  • Ensure all Penske Rental units are maintained and prepared for customers.
  • Hold vendors accountable for quality and adherence to schedule for outside work.
  • Provide exceptional customer service to ensure customer satisfaction and loyalty.
Requirements
  • 2 years of customer service experience required.
  • At least 1 year of hands-on mechanical experience required.
  • 2 years of supervisory experience preferred.
  • High School diploma or equivalent required.
  • Associates Degree, Technical School Degree, or Bachelors Degree preferred.
Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to move frequently, stand, walk, climb, bend, and sit for extended periods throughout their scheduled working period.