Customer Service Representative
4 weeks ago
At Servco, we strive to deliver exceptional service to our customers. As a Customer Care Coordinator, you will be part of our centralized call center team, assisting customers with scheduling appointments for service at our various dealerships across Hawaii.
- Answer inbound phone calls and make outbound follow-up calls in a timely manner.
- Assist customers with scheduling appointments by phone and follow up with customers regarding email and online appointment requests.
- Accurately identify and document appropriate service and maintenance needed.
- Coordinate shuttle or loaner service, as requested.
- Effectively resolve customer issues or concerns.
- Ensure regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc.
Requirements:
- High School Diploma or equivalent education.
- Minimum 2 years of customer service experience.
- Excellent communication and listening skills.
- Ability to multi-task and stay calm under pressure.
- Basic computer skills and able to type a minimum of 25 wpm.
- Must be available to work a full-time schedule (9:00am - 6:00pm), Monday through Saturday with a weekday off.
At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.
Interested?
Visit our website to apply online or email us at our company email address. Equal Opportunity Employer and Drug-Free Workplace.
Pay Range: $23.31 per hour
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