HVAC Service Operations Coordinator
4 weeks ago
As a HVAC Service Operations Coordinator at Johnson Controls, you will play a critical role in ensuring the smooth operation of our service team. Your primary responsibility will be to coordinate employee safety statistics, track safety training, and manage truck inventory counts. You will also be responsible for generating on-call schedules, assisting with customer surveys, and following up on connected system needs. Additionally, you will work with the Service Team Manager to ensure technical service work is completed in a timely and satisfactory manner.
Key Responsibilities- Utilize Microsoft Windows platform tools and company software to track, manage, and support operations metrics.
- Develop and maintain viable long-term relationships with customers and subcontractors.
- Prepare and upload yearly, monthly, and weekly inventory counts into company platforms.
- Participate in business review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction issues.
- Ensure that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
- High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
- Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, PowerPoint, and Internet business application usage and strong data management capabilities.
- Associate's degree preferred.
- Experience and/or basic project accounting or costing principles is desired.
Johnson Controls International plc is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.
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