Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at New York Life Insurance Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our insurance agents and clients.
Key Responsibilities:
• Assist with the workflow management of new insurance policies as they go through the stages of application, underwriting, policy issue, delivery, and payment.
• Coordinate underwriting requirements for new insurance applications by interacting with agents, clients, outside medical vendors, and underwriters.
• Assist with management of agent contract and license requirements; resident and non-residence requirements, license renewals, and funds related to contract and license functions.
• Assist in the training and development of agents in the areas of underwriting and new business (presentations, face to face, virtually).
• Facilitate the onboarding of new agents by processing their contracts and licenses.
• Answer incoming calls and greet guests.
• Support management in a variety of duties such as preparing for meetings, event planning, creating reports, pulling documentation for compliance reviews, etc.
Requirements:
• Ideal candidate should have 3+ years or more experience in a customer service and/or administrative role.
• Excellent written and verbal communication skills.
• Strong computer skills with proficiency in the Microsoft Office Suite.
• Proven ability to multi-task effectively.
Benefits:
We offer a competitive full-time base salary, overtime eligibility, and target bonus. Additionally, we provide a comprehensive benefits package, including paid vacation, health care, 401K match, pension plan, tuition assistance, flexible spending accounts, student loan repayment program, and more.
Career Opportunities:
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting, and claims. We are committed to investing in our employees' growth and development, providing opportunities to tackle meaningful challenges and stretch their skills while balancing work and life priorities.
Our Culture:
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. Our culture is built on the values of diversity, equity, and inclusion, and we are committed to creating a welcoming and inclusive environment for all employees.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and to submit your application.
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