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Pension Benefits Administrator

2 months ago

Lexington, Kentucky, United States UnitedHealthcare Full time
About the Role

We are seeking a highly skilled and detail-oriented Enrollment Eligibility Specialist to join our team at UnitedHealthcare. As a key member of our team, you will be responsible for administering pension benefits, collecting data from pension participants, and providing exceptional customer service.

Key Responsibilities
  • Administer pension benefits, including collection of data from pension participants to determine eligibility and vesting schedule.
  • Answer questions via telephone and email to convey information regarding the provisions of the pension plans.
  • Create various types of members or employer correspondence, including letters and emails.
  • Collect and data enter participant hours worked and contribution amounts.
  • Handle processing of monthly pension check processing and mailing.
  • Calculate projections and contribution requirements.
  • Prepare, process, and maintain retiree election forms, beneficiary forms, and eligibility calculations.
  • Analyze and research techniques to resolve complex issues.
  • Reconcile reports and payment discrepancies, analyze transactional data.
  • Perform basic clerical functions with proficient PC and Excel skills.
  • Initiate and assist with developments/changes to increase or change quality and productivity.
Requirements
  • High School Diploma / GED or equivalent work experience.
  • Must be 18 years or older.
  • 1+ years of experience working with billing reconciliation, posting deposits, and accounts receivable.
  • 1+ years of experience in an office call center setting using the telephone and computer as the primary instruments for analyzing and solving customer problems and inquiries.
  • Experience using Microsoft Excel (ability to create, edit, save, send, sort, filter, enter data, and use basic formulas in spreadsheets).
  • Experience with Microsoft Windows, including mouse and keyboard skills (data entry, open documents, save documents) including the ability to learn new and complex computer system applications.
  • Ability to work full-time in office.
Preferred Qualifications
  • 1+ years of experience in finance/accounting area.
  • Experience using AS400.
  • Experience of Taft-Hartley Administration.
  • Experience with reconciling bank accounts.
  • Experience working with ERISA Compliant Benefit Funds.
  • Experience working with healthcare insurance enrollment/eligibility.
  • Experience with pension plan administration and state and federal tax filings.
Soft Skills
  • Experience with working in a fast-paced multi-tasking environment.
  • Detail Oriented, Quick Learner, Team Oriented.
  • Good written and verbal communication skills.
  • Good mathematical skills.
  • Flexible.
  • Self-Motivated.
  • Strong organizational skills.