Client Services Supervisor

5 days ago


Rancho Santa Fe, California, United States Helen Woodward Animal Center Full time
Job Overview

The Helen Woodward Animal Center is seeking a highly skilled and experienced Client Services Supervisor to oversee the Adoptions department. As a key member of our team, you will be responsible for managing the front desk staff and volunteers, ensuring exceptional customer service, and driving the success of our adoptions program.

Key Responsibilities
  • Team Leadership: Supervise, hire, train, and mentor Client Services Representatives and volunteers to ensure a high-performing team.
  • Customer Service: Greet and assist the public, potential adopters, intake partners, donors, and private transfer parties, providing a positive and welcoming experience.
  • Issue Resolution: Evaluate and resolve customer and animal welfare issues, ensuring the highest level of quality customer service.
  • Administrative Tasks: Manage electronic and hardcopy files, process employee performance evaluations, time cards, and handle accounting transactions.
  • Marketing and Promotions: Develop and execute creative adoptions client promotions and department marketing activities to increase awareness of our adoptable pets.
  • Retail Management: Oversee the Retail store, order pet supplies, manage inventory, and ensure proper merchandise presentation and pricing.
Requirements
  • Education: High school degree or equivalent with 1-2 years of supervisory experience.
  • Experience: Three years of previous retail customer service experience preferred.
  • Skills: Ability to work well under pressure, handle multiple tasks simultaneously, and maintain basic knowledge of cat and dog breeds, behavior, and general husbandry.
  • Work Environment: Ability to work closely with cat and dog dander and follow written and verbal doctor orders without direct supervision.
Benefits
  • Employer-Sponsored Health & Dental Insurance
  • Group Vision Insurance
  • Retirement Plan with Employer-Sponsored Match
  • Generous Discount Program
  • Paid Time Off


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