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IT Support Specialist for Higher Education
2 months ago
We are Apogee, an organization dedicated to providing IT services tailored for the higher education sector.
Our mission is to enhance the experience of students who are immersed in a world of technology, whether they are streaming their favorite shows, engaging in online gaming, or preparing for their academic challenges.
We foster a culture of hard work, celebrate achievements, and encourage problem-solving across our team. If you share our enthusiasm for the synergy between technology and education, we invite you to explore this opportunity with us.Position Overview:
We are seeking a skilled IT Support Specialist to deliver prompt and effective technical assistance for computer systems. Your role will involve addressing inquiries related to basic technical challenges and providing guidance to resolve them.
A successful IT Support Specialist should possess strong technical expertise and the ability to communicate clearly to comprehend issues and articulate solutions.
Key Responsibilities:
- Act as the primary contact for technical support inquiries.
- Resolve issues through various channels including phone, online, or in-person interactions.
- Assist end-users with fundamental technical problems, including software glitches, hardware issues, and connectivity challenges.
- Engage in troubleshooting, diagnosing, and resolving technical difficulties, while documenting incidents and solutions in a ticketing system.
- Mentor student workers within the department.
Ideal Candidate Profile:
- Action-Oriented: You are driven to complete tasks efficiently, understanding that your contributions directly impact others.
- Quick Learner: You adapt swiftly to new technologies and possess a solid grasp of technical concepts.
- Effective Communicator: Your communication is clear, professional, and approachable, enabling you to navigate challenging conversations with ease.
- Customer-Centric: You prioritize understanding and addressing customer needs, maintaining open lines of communication regarding progress and updates.
- Proactive: You respond promptly to requests, taking ownership of issues until they are resolved or escalated appropriately.
Physical and Background Requirements:
- Physical demands include the ability to type, use tools, and perform tasks that may require standing, walking, or lifting up to 25 lbs.
- A criminal background check is mandatory to ensure the safety of our team and clients.
Qualifications:
- Proven experience in a help desk or customer support role.
- Proficient in office automation tools, databases, and remote support technologies.
- Strong understanding of computer systems, mobile devices, and various tech products.
- Excellent troubleshooting and communication skills.
- Customer-oriented mindset with a calm demeanor.
Benefits:
We offer a comprehensive benefits package designed to enhance your productivity and support your professional growth, including:
- Competitive salary
- Health insurance with a Health Savings Account matching program
- Monthly technology stipend
- Cash bonuses for obtaining certifications
- Maternity and paternity leave
- Peer recognition initiatives
- Career development opportunities
At Apogee, we are committed to fostering a diverse and inclusive workplace, empowering our employees to advocate for a fair and just society. We have established employee-led groups focused on diversity, civic awareness, and veteran support.
Accommodations:
If you require assistance during the application process or need accommodations for interviews or testing, please reach out to our Human Resources team.
