Facility Operations Lead
2 weeks ago
Position Overview
Reports to: Operations Manager
Overview:
The Facility Operations Lead is responsible for overseeing the daily activities of full and part-time Building Attendants, with a focus on operational efficiency and maintenance standards.
Required Qualifications:
- High school diploma (or equivalent) and a minimum of three (3) years of experience in an operations role within an Arena, Convention Center, or Public Assembly Facility.
- At least two (2) years of experience in setup/housekeeping, event management, or a related discipline.
- A degree in Facility Management or a similar field may substitute for some years of experience.
- Ability to thrive in a dynamic, high-pressure environment.
- Exceptional interpersonal and communication abilities.
- Willingness to work extended hours, including nights, weekends, and holidays.
- Self-driven with strong organizational capabilities.
Key Responsibilities:
- Oversees all services and activities related to the operations of arena and exhibition hall spaces.
- Recruits, trains, motivates, and assesses front-line personnel.
- Facilitates or organizes training for all staff members (including temporary employees).
- Guides employees in addressing performance issues.
- Implements Performance Improvement protocols promptly.
- Ensures staff adheres to safety practices and understands safety protocols.
- Collaborates with employees to rectify performance issues; manages disciplinary actions and terminations as necessary.
- Assists in planning, directing, coordinating, and reviewing operational work plans.
- Contributes to the development and management of the Operations budget; anticipates additional funding needs for staffing, equipment, materials, and supplies; monitors and approves spending, making adjustments as needed within assigned duties.
- Supervises event setups; coordinates facility arrangements with vendors and audiovisual teams; oversees transitions.
- Schedules the appropriate crew for efficient setup, cleaning, and breakdown of events, making adjustments as required.
- Maintains departmental equipment.
- Performs additional duties as assigned.
Commitment to Diversity:
We are dedicated to fostering an inclusive environment that values the diverse backgrounds and perspectives of our employees. Our commitment is reflected in our open communication, continuous learning opportunities, and recognition of actions that promote acceptance and understanding. By nurturing this inclusive culture, we aim to deliver exceptional service and contribute to a vibrant community.
This position is classified as non-exempt.
Typical Qualifications:
Essential Qualifications:
- High school diploma (or equivalent) and a minimum of three (3) years of experience in an operations role within an Arena, Convention Center, or Public Assembly Facility.
- At least two (2) years of experience in setup/housekeeping, event management, or a related field.
- A degree in Facility Management or a related discipline may substitute for some years of experience.
- Ability to thrive in a dynamic, high-pressure environment.
- Exceptional interpersonal and communication abilities.
- Willingness to work extended hours, including nights, weekends, and holidays.
- Self-driven with strong organizational capabilities.
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