IT Support Specialist
1 week ago
Join Gilbert Unified School District as an IT Customer Care Specialist and play a vital role in providing exceptional technical support to students, staff, and stakeholders. As a key member of our Technology Services team, you will be responsible for resolving hardware and software-related issues, building strong relationships with our community, and delivering top-notch customer service.
Key Responsibilities:- Provide technical support to students, staff, and stakeholders via phone, email, and in-person visits.
- Resolve hardware and software-related issues, including network systems and subsystems, operational issues, and hardware and software problems.
- Build and maintain positive relationships with students, staff, and stakeholders through open and interactive communication.
- Recommend potential solutions by collecting end-user information and analyzing needs with customer care teams.
- Contribute to team efforts by accomplishing related results as needed.
- Manage large amounts of help desk tickets and requests.
- Identify and assess customers' needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage end-users.
- Work with the entire Technology Services department to ensure proper customer service is being delivered.
- Positive attitude and proven customer support experience.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication skills and ability to multi-task, prioritize, and manage time effectively.
- Comptia A+ Certification (preferred) and Valid Driver's License (required).
- Valid DPS Level One IVP Fingerprint Clearance Card.
The IT Customer Care Specialist will work in a fast-paced environment, providing technical support to students, staff, and stakeholders. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.
Gilbert Unified School District is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, ethnicity, sexual orientation, sex, (including pregnancy and other related conditions), gender identity, gender expression, genetic information, age (over 40), parental status, or disability in admission to its programs, services, or activities, in access to them, in treatment of individuals, or in any aspect of their operations.
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