Branch Support Specialist

2 weeks ago


Gilbert, Arizona, United States Apria, Inc. Full time
Job Summary

Apria Healthcare is seeking a highly motivated and empathetic Branch Support Specialist to join our team. As a key member of our branch office, you will play a vital role in delivering exceptional customer service and supporting daily operations.

Key Responsibilities
  • Provide exceptional customer service to patients and referral sources via phone, email, and in-person interactions.
  • Process and manage patient orders, ensuring timely and accurate delivery of respiratory equipment and supplies.
  • Collaborate with sales teams to obtain complete and accurate documentation for payor and regulatory requirements.
  • Assist with coordination of patient Positive Airway Pressure (PAP) classes and other non-licensed activities as defined by policy.
  • Conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
Requirements
  • High school diploma or equivalent required; two years of related experience in an office environment preferred.
  • Strong organizational skills, excellent communication and problem-solving abilities, and a customer-centric approach.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Basic computer skills, including Microsoft Office programs and ability to learn new software applications.
What We Offer
  • Competitive salary and benefits package, including medical, dental, and vision insurance.
  • 401(k) savings plan and employee assistance program.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.


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