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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at US Signal Company LLC. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support for our cloud, disaster recovery, and data protection services.
Key Responsibilities:- Provide level one and two customer support for cloud, disaster recovery, and data protection services.
- Act as an escalation point and mentor to junior support agents.
- Troubleshoot complex technical issues related to Windows and Linux servers.
- Collaborate with customers to resolve technical issues and provide timely resolutions.
- Participate in on-call rotations and provide after-hours support as needed.
- Expert-level knowledge of cloud infrastructure, virtualization, and disaster recovery.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced, dynamic environment.
- Experience with VMware, Windows Server, and Linux operating systems.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.
