Customer Service Representative

4 weeks ago


South San Francisco, California, United States Wells Fargo Full time
About Wells Fargo

We believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. At Wells Fargo, we offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being.

About this Role

We are seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. As a Teller, you will be part of the fabric of the local community, helping provide the financial service backbone for its residents, employees, and local businesses.

Key Responsibilities
  • Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Receive direction from managers and exercises judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
  • Identify information and services to meet customers' financial needs
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Desired Qualifications: 6+ months of experience interacting with people, demonstrated through work, military, or education
Benefits

We offer a comprehensive set of benefits, including health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance.



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