Restaurant Operations Manager
2 days ago
The Restaurant Manager is responsible for overseeing the day-to-day activities and operations of the restaurant, ensuring a positive guest experience, and driving sales and profitability. This role requires strong leadership and communication skills, as well as the ability to coach and develop a team of customer-focused employees.
Key Responsibilities:- Serve as a Role Model: Demonstrate customer-first behaviors and lead by example.
- Team Development: Build and coach a team of customer-focused employees through measurement and feedback.
- Customer Service: Handle difficult customer situations professionally and respond to customer inquiries in a timely manner.
- Operations: Ensure the successful implementation of Cowboy Chicken initiatives and programs, and maintain a clean and safe facility.
- Financial Management: Analyze profit and loss statements and meet established sales plans.
- Leadership: Enforce restaurant controls, maintain appropriate staffing, and develop team members to provide an outstanding customer experience.
- Community Involvement: Participate in local trade area marketing and community affairs to drive sales and public relations opportunities.
- Education: High school or GED required.
- Experience: Restaurant management and customer service experience.
- Skills: Strong communication, organizational, and leadership skills, with a pleasant disposition and sociable nature.
- Certifications: Completion of Cowboy Chicken management course upon hiring.
Cowboy Chicken is a restaurant chain known for serving all-natural rotisserie chicken cooked over a wood-burning fire. We offer a menu of choices for everyone in the family, including rotisserie breast sandwiches, salads, and chef-inspired bowls. Our goal is to exceed the expectations of our guests each and every time they visit.
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Restaurant Operations Manager
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