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Front Desk Coordinator

2 months ago

Denver, Colorado, United States University of Colorado Full time

Job Summary:

The University of Colorado is seeking a highly organized and detail-oriented Front Desk Receptionist to join its team. This full-time position will be based at the College of Nursing's federally qualified community health center, Sheridan Health Services, in southwest Denver.

Key Responsibilities:

  • Provide exceptional customer service to patients and visitors, ensuring a warm and welcoming experience.
  • Manage incoming calls, schedule appointments, and direct inquiries to the appropriate departments or resources.
  • Process insurance verifications and obtain necessary authorizations.
  • Maintain and manage patient records, ensuring confidentiality and compliance with HIPAA regulations.
  • Prepare, manage, and distribute correspondence, reports, and other necessary documents.
  • Collect, sort, and distribute incoming and outgoing mail.
  • Provide accurate and clear information about clinic services and policies.
  • Handle patient concerns and complaints with professionalism, escalating issues to appropriate personnel when necessary.
  • Ensure smooth patient flow by coordinating with clinical staff and managing appointment schedules effectively.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in Microsoft Office and other software applications.
  • Ability to maintain confidentiality and handle sensitive information.

Why Work for the University of Colorado:

The University of Colorado is a world-class institution dedicated to excellence in education, research, and community engagement. As a member of our team, you will have the opportunity to work with a diverse group of professionals, contribute to the advancement of healthcare, and make a positive impact on the lives of our patients and community.