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Administrator - Senior Living Operations Manager
2 months ago
We are seeking a highly skilled and experienced Administrator to join our team at CentraState Healthcare System. As a key member of our senior living operations team, you will be responsible for planning, directing, and supervising the overall operation of our assisted living facility.
Key Responsibilities- Operate the facility in accordance with established policies and procedures, ensuring compliance with federal, state, and local regulations.
- Establish and maintain systems to enforce facility policies and procedures.
- Prepare and submit reports in a timely manner, providing strategic oversight and analysis.
- Supervise and manage departmental staff, including employment, performance evaluation, and discharge.
- Work closely with the senior management team to monitor budgetary performance and ensure financial stability.
- Ensure the confidentiality, safety, and storage of all resident, plant, and facility records, in accordance with regulatory requirements.
- Develop and maintain relationships with residents, family members, and community agencies.
- Assume responsibility for regulated reporting to federal, state, and local government agencies.
- Participate in committees and contribute to the development of quality assurance and performance improvement initiatives.
- Direct and oversee the Quality Assurance Performance Improvement (QAPI) program, ensuring compliance with facility and state standards.
- Market the facility to the community, residents, families, and healthcare professionals, generating business opportunities and developing key referral channels.
- Participate in community activities to sustain the facility's presence in the market and generate business opportunities.
- Ensure the timely and effective resolution of customer issues and concerns.
- Monitor and analyze customer satisfaction surveys and feedback, making necessary changes and reporting to the QAPI committee.
- Bachelor's degree required, Master's preferred.
- Minimum of two years of long-term care and supervisory experience required.
- Current CALA certification required.
- Dementia Capable Care Specialist Certification required within 60 days of hire.
- Current NJ LNHA preferred.
- Strong professional, organizational, and interpersonal skills, with the ability to effectively relate with all members of the healthcare team.
