Customer Support Associate

5 hours ago


South Bend, Indiana, United States First State Bank Full time

Overview:

At First State Bank, we are committed to providing our customers with exceptional service and support. As a Retail Banking Specialist, you will play a key role in delivering on this promise by providing personalized banking solutions and exceptional customer service.

Key Responsibilities:

  1. Develop and maintain relationships with customers through regular communication and follow-up
  2. Identify opportunities to upsell and cross-sell bank products and services to customers
  3. Process various transactions, including deposits, withdrawals, and loan payments, while maintaining accurate records and ensuring compliance with bank procedures
  4. Work effectively in a fast-paced environment and maintain a professional demeanor at all times

Requirements:

To be successful in this role, you must have:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and adapt to changing situations
  • Familiarity with cash handling procedures and MS Office software

Estimated Salary Range: $32,000 - $42,000 per year



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