Café Operations Manager

1 month ago

Lynchburg Virginia, United States Barnes & Noble Education, Inc. Full time

About the Role:

Barnes & Noble Education, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Café Manager in our Starbucks Licensee Café at a university campus bookstore.

Key Responsibilities:

  • Lead and direct team members in the preparation of drinks and food, and in increasing customer loyalty and sales.
  • Manage daily activities of the café, ensuring the availability, freshness, and quality of products.
  • Drive sales and promotions, and provide outstanding customer service.
  • Enforce safe food handling and loss prevention practices, and ensure the cleanliness and maintenance of the café.
  • Assign work and provide focused direction to café team members to ensure the set up and restocking of displays, wrapping, labeling, dating, and rotating food items for sale.
  • Resolve customer issues and complaints, and escalate to senior management when necessary.
  • Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards.
  • Manage the inventory, stock, and rotation of perishable items.
  • Operate equipment, troubleshoot breakdowns, maintain supplies, and perform preventive maintenance.
  • Replenish customer service stations, order/receive supplies or products, and take out trash.
  • Assist with processing sales transactions and/or with training team members to complete transactions.
  • Conduct regular meetings with team to provide feedback on sales and upcoming promotions.

Requirements:

  • 2+ years' experience in a retail service setting as a manager or a graduate of the Best Seller Program.
  • High school diploma/GED required.
  • Previous food handling experience preferred.
  • High-energy, friendly personality, with strong communication skills to interact with a variety of people.
  • Outstanding customer service skills to match customers to products that meet their needs.
  • Basic reading, writing, and accounting skills required.
  • Excellent customer service and communication skills needed.
  • Strong interpersonal, communication, and problem-solving skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

Working Conditions:

  • Frequent movement within the department and the store.
  • Ability to remain in a stationary position for extended periods.
  • Frequent lifting.
  • Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

COVID-19 Considerations:

  • Our stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing.
  • In accordance with individual campus requirements, positions may require confirmation of vaccination.
  • The use of face masks throughout the day and while on campus may also be expected or required.

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