Voice Response and Chatbot Solutions Engineer
1 week ago
Position: Voice Response and Chatbot Solutions Engineer
Company: Global Soft Systems
Location: Newark, NJ (100% Onsite)
Contract Duration: 8-12 Months
Role Summary:
We are seeking a skilled Voice Response and Chatbot Solutions Engineer to oversee the development and management of sophisticated IVR applications and to integrate advanced speech recognition technologies. This position will require collaboration with external systems and various communication protocols to enhance customer experience (CX) solutions. The ideal candidate will possess 7 to 10 years of relevant experience.
Key Responsibilities:
- Design and implement IVR and chatbot solutions, including natural language understanding (NLU) systems and grammars.
- Facilitate third-party integrations utilizing AWS Lambda (NodeJS and/or Python), Amazon Lex, Amelia, Polly, and CRM platforms such as Salesforce.
- Employ web services, APIs, and other communication protocols to connect IVR systems with diverse computer systems (e.g., SOAP, VXML, SQL, XML, REST).
- Architect, develop, and maintain advanced IVR applications using object-oriented programming languages.
Required Qualifications:
- Experience: In-depth knowledge of IVR technology, telecommunications devices, networks, software, and systems. Practical experience with Amazon Lex is essential.
- Integration: Proven experience with third-party integrations and cross-system communication protocols.
- Development: Strong proficiency in software development using object-oriented programming languages.
Preferred Qualifications:
Familiarity with constructing and integrating Google CCAI solutions.
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