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Senior IVA/Chatbot Developer

2 months ago

Newark, New Jersey, United States Capgemini Full time
Job Summary

We are seeking an experienced Senior IVA/Chatbot Developer to join our team at Capgemini. As a key member of our organization, you will be responsible for designing, developing, and managing advanced IVR applications and integrating speech recognition systems.

Key Responsibilities
  • IVR and Chatbot Development: Develop and manage IVR and chatbot solutions, natural language understanding (NLU) systems, and grammars.
  • Third-Party Integrations: Implement third-party integrations with AWS Lambda (NodeJS and/or Python), Lex, Amelia, Polly, and CRM systems like Salesforce.
  • System Integration: Utilize web services, APIs, and other communication protocols to integrate IVR systems with other computer systems (e.g., SOAP, VXML, SQL, XML, REST).
  • Advanced IVR Applications: Design, develop, and implement advanced IVR applications in an object-oriented programming language.
Requirements
  • Experience: Advanced understanding of IVR technology, telecommunications devices, networks, software, and systems.
  • Integration: Experience with third-party integrations and cross-system communication protocols.
  • Development: Proficient in software development using object-oriented programming languages.
  • Preferred Qualifications: Experience with building and integrating Google CCAI solutions.
What We Offer
  • Flexible Work Arrangements: Capgemini supports flexible work arrangements to promote work-life balance.
  • Wellness Programs: We offer a range of wellness programs, including healthcare, financial well-being, and social well-being benefits.
  • Professional Development: We invest in our employees' growth and development through mentoring, coaching, and learning programs.
  • Employee Resource Groups: We have employee resource groups to support diversity and inclusion.