Customer Service Operations Manager

4 days ago


Elmhurst, Illinois, United States NSI Full time
Job Overview

We are seeking a highly skilled Customer Service Operations Manager to join our team at NSI. In this role, you will be responsible for managing customer satisfaction by answering client needs and coordinating internally with the departments of sales, operations, and procurement.

Key Responsibilities
  • Manage key customer inquiries in a timely fashion
  • Organize customer setup, documentation preparation, new item forms creation, and reporting in the ERP system
  • Confirm order receptions, send ETA to customer/distribution centers, and follow through on fulfillment
  • Liaise interdepartmentally to ensure timely and complete shipment of orders, from purchase order reception to assistance with invoice creation and review
  • Resolve order discrepancies via coordination with customers, sales, operations, and accounting
  • Handle customer inquiries, concerns, and any inbound communications in a clear, professional, and concise manner
  • Achieve productivity standards and goals while maintaining the highest level of customer service
  • Engage in process improvement and create new standard operating procedures
Requirements
  • Bachelor's degree in business administration or related field
  • 5-7 years of experience in customer operations or sales administration in the food/CPG industries dealing directly with supermarket chains and retailers
  • Outstanding written and verbal communication skills to collaborate interdepartmentally and with customers
  • Strong systems skills on Google Suite, specifically Google Sheets. Experience with EDI is a plus
  • Experience and comfortability using an ERP system (SAP Business One preferred). Mac experience is a plus
  • Maintain extreme attention to detail all-the-while working in a fast-paced environment
  • Strong organizational, time management, and problem-solving adeptness
What We Offer
  • $85,000 - $110,000 per year depending on experience
  • 100% employer-paid premium health insurance including medical, dental, and life insurance
  • Supplemental coverage for vision, disability insurance, cancer, and hospital stays
  • Generous vacation, paid holidays (14), sick days (6), and birthday off
  • 401(k) retirement plan with employer match
  • Flexible, remote position


  • Elmhurst, Illinois, United States MedSpeed Full time

    Job Title: Service Excellence CoordinatorJob Type: Full-timeLocation: Various locations throughout the United StatesJob Description:We are seeking an experienced Service Excellence Coordinator to join our team! As a key member of our operations department, you will be responsible for overseeing the supervision of MedSpeed On-Demand client activity. This role...


  • Elmhurst, Illinois, United States Bluefrog Plumbing + Drain Full time

    Are you a detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and resolving complex issues?Job OverviewWe are seeking a highly skilled Customer Service Representative and Operations Coordinator to join our team at Bluefrog Plumbing + Drain. As a key member of our operations team,...


  • Elmhurst, Illinois, United States Beacon Hill Staffing Group Full time

    Job OverviewWe are seeking a highly skilled Business Operations Customer Service Representative to join our team at Beacon Hill Staffing Group.This role is perfect for individuals with previous experience in healthcare customer service who are looking to take their skills to the next level.About the RoleAs a Business Operations Customer Service...


  • Elmhurst, Illinois, United States MedSpeed Full time

    As a Customer Service Supervisor at MedSpeed, you'll be responsible for supervising a team of Logistic Service Representatives, ensuring high levels of customer satisfaction, and driving financial market objectives. You'll work closely with our operations team to ensure seamless execution of client orders and provide exceptional customer service. If you're a...


  • Elmhurst, Illinois, United States UNICORD CORPORATION Full time

    Job OverviewWe are seeking an experienced and skilled Plant Operations Manager to oversee the daily operations of our manufacturing facility. This is a key leadership role that requires strong organizational, communication, and problem-solving skills.Job SummaryThe successful candidate will be responsible for managing production scheduling, ensuring quality...


  • Elmhurst, Illinois, United States Endeavor Health - Edward-Elmhurst Healthcare Full time

    **About Us**At Endeavor Health, we are committed to delivering exceptional patient care and services. We believe in the importance of a supportive team environment and strive to provide opportunities for growth and development.The ideal candidate will possess strong communication and problem-solving skills, with the ability to work effectively in a...


  • Elmhurst, Illinois, United States City of Elmhurst Full time

    The City of Elmhurst is seeking a skilled Customer Service Representative to join our team. This full-time position provides exceptional service to the public, handling various tasks such as utility billing, parking permits, and customer inquiries.Key Responsibilities:Takes payments at the customer service counter and ensures accurate collection, handling,...


  • Elmhurst, Illinois, United States Ray Graham Association Current Openings Full time

    Ray Graham Association is seeking a qualified Support Services Manager to oversee the daily operations of our community-based homes/programs. As a key member of our team, you will be responsible for supervising Direct Support Professional (DSP) team members and ensuring compliance with regulatory requirements.Key Responsibilities:Supervise DSP team members...


  • Elmhurst, Illinois, United States Domino's Pizza LLC Full time

    We are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC.About the RoleThis is a fantastic opportunity for someone who enjoys interacting with customers and providing exceptional service. As a Customer Service Representative, you will be the first point of contact for our customers, handling their queries and resolving...


  • Elmhurst, Illinois, United States Patterson Companies Full time

    About the JobWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, and chat.Key Responsibilities:Provide timely and effective support to customers.Resolve customer...


  • Elmhurst, Illinois, United States Beacon Hill Staffing Group Full time

    Job Description:Beacon Hill Staffing Group is seeking a skilled Customer Service Liaison to join their team. As a Customer Service Liaison, you will be responsible for handling customer inquiries, providing product information, and resolving issues in a healthcare setting.Responsibilities: Handle customer inquiries and respond to their needs in a timely and...


  • Elmhurst, Illinois, United States William Frank - State Farm Agent Full time

    We are seeking a Customer Service Representative to join our team at William Frank - State Farm Agent. In this role, you will be responsible for providing exceptional customer service, building relationships with clients, and working closely with the agent team.Key Responsibilities:Establish and maintain strong customer relationshipsProvide prompt, accurate,...


  • Elmhurst, Illinois, United States Goodwill Financial Full time

    About the RoleThis is an excellent opportunity for someone who enjoys helping others and is passionate about providing exceptional customer service. As a Customer Service Specialist, you will be working closely with clients to understand their needs and provide tailored solutions.You will also be responsible for staying up-to-date with industry developments...


  • Elmhurst, Illinois, United States Patterson Companies Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team as a Technical Support Specialist. This is a full-time, permanent position that can be worked remotely from ID, IL, MN, MI, KS, KY, SD, TX, UT & WI.Key Responsibilities:Respond to incoming customer requests via phone, email and/or chat sessions.Troubleshoot and...


  • Elmhurst, Illinois, United States Chick-fil-A Full time

    About UsAt Chick-fil-A Elmhurst, we strive to serve our guests and team with excellence, positivity, and caring.We offer a fast-paced environment where you can develop your skills and advance in your career. Our benefits package includes competitive pay, Sundays off, and opportunities for skill development and raises following completion of training.General...


  • Elmhurst, Illinois, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly motivated and experienced Sous Chef to join our team at Elmhurst University. As a key member of the Culinary Department, you will be responsible for the successful operation of our food service team.Key Responsibilities:Assist the Campus Chef with managing cost controls and controlling expenditures for the...


  • Elmhurst, Illinois, United States TITLE Boxing Club Full time

    Join Our TeamWe are looking for a highly motivated and organized individual to join our team as a Sales and Customer Service Representative. As a member of our sales team, you will be responsible for selling memberships, retail, and personal training services to our clients. You will also be required to provide exceptional customer service and ensure that...


  • Elmhurst, Illinois, United States Beacon Hill Staffing Group Full time

    We are seeking a skilled Healthcare Customer Service Liaison to join our team at Beacon Hill Staffing Group. This role is ideal for individuals who possess excellent communication skills and the ability to handle customer inquiries in a professional manner.Job DescriptionResponsibilities:Handle customer inquiries: Respond to customer inquiries in a timely...


  • Elmhurst, Illinois, United States Renewance Full time

    At Renewance, we're looking for a highly skilled and experienced Warehouse Operations Manager to join our team. This is an exciting opportunity to take on a leadership role in managing the day-to-day operations of our warehouse facility.About the RoleWe offer a competitive salary range of $60,000 - $80,000 per year, depending on experience.In this role, you...


  • Elmhurst, Illinois, United States NSI Full time

    NSI, a rapidly growing player in the natural private label food industry, is seeking an experienced Operational Excellence Specialist to drive operational excellence across the organization.Job SummaryThis role involves managing customer satisfaction by answering client needs and coordinating internally with departments of sales, operations, and procurement....