Business Operations Customer Service Representative

1 day ago


Elmhurst, Illinois, United States Beacon Hill Staffing Group Full time
Job Overview

We are seeking a highly skilled Business Operations Customer Service Representative to join our team at Beacon Hill Staffing Group.

This role is perfect for individuals with previous experience in healthcare customer service who are looking to take their skills to the next level.

About the Role

As a Business Operations Customer Service Representative, you will be responsible for handling customer inquiries about services rendered in a healthcare setting. This includes providing information about products and services, troubleshooting and resolving issues and concerns, and documenting and updating customer records based on interactions.

You will work closely with our team to ensure that customers receive exceptional service and support.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, or other communication channels
  • Offer solutions and resolutions to customer concerns and issues in a professional and courteous manner
  • Maintain accurate and up-to-date customer records and documentation
  • Collaborate with internal stakeholders to resolve complex customer issues
Requirements

To succeed in this role, you will need:

  • A minimum of 1 year of experience in healthcare customer service
  • Excellent communication and problem-solving skills
  • A strong ability to work independently and as part of a team
  • Proficiency in Microsoft Office Suite, particularly Word and Excel
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary range of $45,000 - $60,000 per year
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
Location

This role is located in Elmhurst, IL and requires full-time onsite work. If you are unable to commute to our office location, please do not apply.



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