Customer Service Operations Specialist

3 days ago


Elmhurst, Illinois, United States MedSpeed Full time
Job Title: Service Excellence Coordinator
Job Type: Full-time
Location: Various locations throughout the United States
Job Description:
We are seeking an experienced Service Excellence Coordinator to join our team As a key member of our operations department, you will be responsible for overseeing the supervision of MedSpeed On-Demand client activity. This role includes managing logistics services representatives, ensuring client satisfaction, and achieving financial market objectives. If you have a passion for delivering exceptional customer service and excel in fast-paced environments, we encourage you to apply

About the Role:
This position requires a high degree of autonomy, decision-making, and problem-solving skills. You will work closely with our logistics services representatives to ensure seamless execution of client orders and manage issues promptly. Your attention to detail, organizational skills, and ability to prioritize tasks effectively will be crucial in meeting our high standards of customer satisfaction and operational efficiency.

Requirements:
- High School Diploma, Associates Degree, or equivalent
- At least 6 months of experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively as part of a team
- Proficiency in Microsoft Office Suite and other software applications

Estimated Salary: $48,000 - $65,000 per year.

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