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Assistant Manager

2 months ago

National City, California, United States Community Financial Service Centers Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Manager to join our team at Community Financial Service Centers. As an Assistant Manager, you will play a critical role in ensuring the smooth operation of our branches and providing exceptional customer service to our clients.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Branch Operations: Assist the Store Manager in the day-to-day operations of the branch, including opening and closing procedures, cash handling, and security protocols.
  • Leadership: Lead by example, demonstrating a strong work ethic and commitment to excellence in all aspects of your work.
  • Training and Development: Train and develop staff members to ensure they have the skills and knowledge needed to provide excellent customer service and perform their duties effectively.
  • Compliance: Ensure 100% compliance with Company policies, procedures, and regulatory requirements, including anti-money laundering and know-your-customer regulations.
  • Security: Safeguard the Company's business interests by ensuring the security of cash, assets, and sensitive information.
  • Communication: Communicate effectively with clients, staff, and management, both verbally and in writing.
  • Problem-Solving: Identify and resolve problems in a timely and professional manner, escalating issues to management as needed.
Requirements
  • Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Experience: Minimum 2 years of experience in a customer-facing role, preferably in a financial services or retail environment.
  • Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; strong problem-solving and leadership skills.
  • Certifications: Anti-money laundering and know-your-customer certifications required.