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Customer Service Ambassador

2 months ago

Lenexa, Kansas, United States Navy Times Full time
Customer Care Representative

At Navy Times, we're seeking a skilled Customer Care Representative to join our Patient Team. As a key member of our inbound call center, you'll play a vital role in providing exceptional service to patients in need of medical testing assistance.

Key Responsibilities:

  • Answer inbound calls from patients, addressing their concerns and providing empathetic support
  • Process requests for test results, make appointments at our Patient Service Centers, and provide information about what to expect during their visit
  • Utilize de-escalation skills to resolve patient concerns and maintain a professional demeanor
  • Practice strict confidentiality and maintain sensitive information

Requirements:

  • Ability to maintain a professional demeanor and work in a fast-paced call center environment
  • Strong communication and interpersonal skills, with a focus on empathy and compassion
  • Ability to work independently and as part of a team
  • Spanish bilingual preferred, but not required

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation package

We're committed to providing exceptional service to our patients, and we're looking for a dedicated and compassionate individual to join our team. If you're passionate about delivering outstanding customer care, we encourage you to apply for this exciting opportunity.