Infrastructure Operations Specialist

1 week ago


Baltimore, Maryland, United States Alderson Loop Full time
Job Summary

The Alderson Loop AV/Multimedia Team is seeking a highly skilled Infrastructure Operations Analyst to join our team. As a key member of our team, you will be responsible for ensuring the smooth operation of our AV technology infrastructure.

Key Responsibilities
  • Assist users with their AV needs and ensure that the AV technology is working properly at all times.
  • Test and set up calls, make or coordinate repairs of systems, train users on the use of the technology, and work with other entities within the organization.
  • Provide feedback to Design Engineers regarding system performance and possible changes based on observations of space utilization.
  • Ensure service delivery across all technology domains and all consumers, including execution of all backup, recovery, disaster recovery, and related capabilities.
  • Perform a range of assignments related to your job discipline.
  • Accountable for your own work and effective coordination of process and information with others.
  • Work independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments.
Requirements
  • Typically requires 2+ years of relevant experience.
  • High level of proficiency in maintaining good customer relationships is required.
  • Knowledge of Cisco, Poly, and AMX systems is preferred.
  • Experience working with video conferencing (VTC), AV control systems, and digital signal processing (DSP) systems is highly desired.
  • Experience working with collaboration technologies including, but not limited to, Zoom, Teams, and Webex.
What We Offer

Alderson Loop offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.


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