Network Engineer

5 days ago

Baltimore, Maryland, United States InsideHigherEd Full time
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Job Title: Network Engineer - IT Infrastructure Specialist

The Network Engineer - IT Infrastructure Specialist is a key member of our IT team responsible for the maintenance, availability, and security of our network infrastructure and voice services. This role requires collaboration with internal and external customers and service providers to ensure projects are completed within scope and on-time.

Responsibilities:
  • Provide secure network remote access to on-premise and cloud services
  • Secure, support, and optimize the campus WLAN
  • Configure, deploy, optimize, and manage network switches and routers, including current patch levels, VLANs, routing protocols, network protocols, including QoS
  • Support VoIP infrastructure and related telephony services
  • Configure and support DHCP, DNS, routing protocols, Directory Services
  • Assign configuration of authentication and authorization of directory services
  • Support network access for all devices (servers, endpoints, phones, peripherals, etc.)
  • Lead/participate in regular off-hours maintenance windows and incident resolution
  • Work with multiple stakeholders to restore service rapidly during an incident
  • Install, integrate, operate, and maintain network hardware and software
  • Test, certify, troubleshoot, and resolve network issues, including physical layer
  • Ensure network connectivity throughout the College's LAN/WAN infrastructure is on par with technical considerations
  • Monitor networks to ensure security, performance, and availability
  • Design and implement network security controls by means of firewall rules, access control lists, management and monitoring tools, intrusion prevention tools, etc.
  • Coordinate with vendors, service providers, and internal teams to provide stable operation of network and security technology
  • Review firewall logs daily to detect and remediate against network threats
  • Participate in leading and defining best-of-class security practices for BCCC enterprise networks
  • Implement and maintain the enterprise-grade network infrastructure to support faculty, staff, students, and community
  • Participate in creating/updating documentation of build, backup, and recovery procedures
  • Ensure the confidentiality, integrity, and availability of data residing on or transmitted to/from/through the enterprise networks
  • Respond to mandatory state IT audits and inquiries
  • Maintain an inventory of network devices and licenses required to support day-to-day network operations
  • Coordinate service provider activity
  • Develop and maintain documentation of configurations, processes, procedures, and guidelines in support of BCCC's network policies and standards
  • Recommend and provide specifications for purchase of IT solutions and services
  • Provide technical leadership for project-based assignments
  • Assist in designing, implementing, and testing an effective Disaster Recovery solution for critical BCCC IT infrastructure
Requirements:
  • Strong organizational and customer service skills with a high level of professionalism
  • Ability to work with complex and ambiguous situations
  • Ability to simultaneously manage multiple projects or tasks
  • Strong planning, organization, communication, presentation skills
  • Ability to meet deadlines
  • Ability to work with others in a collaborative environment
  • Ability to work productively without close supervision
  • Ability to communicate confidently, both verbally and in writing
Qualifications:
  • Associates Degree required
  • Bachelor's Degree preferred
  • JNCIA-JUNOS or JNCIP-ENT preferred
  • Security+ or other security-related certifications preferred
  • MCSA/MCSE preferred
Experience:
  • 5+ years of hands-on, progressive experience with:
    • Deploying and managing network switching and routing configuration and equipment
    • VoIP configuration, administration, and troubleshooting of network-attached devices
    • Working in an IT operations group
    • Network LAN/WAN related technologies - network routing, switching, packet analysis
    • Enterprise network infrastructure security best practices and procedures
    • Supporting Tier 1/Tier 2 technicians
  • Juniper and Aruba experience preferred
  • Microsoft Teams VoIP experience preferred
  • ITIL knowledge preferred
  • Strong background in network security-related technologies
  • Proven hands-on experience with IP networking and network security including DMZ, QoS, encryption, IPsec, VPNs, proxy services, and DNS

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