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Customer Engagement Specialist

2 months ago

Schenectady, New York, United States First New York Federal Credit Union Full time
Job Overview
  • Position Summary:
  • Exhibits a proactive, enthusiastic, and engaging demeanor to deliver exceptional service to members.
  • Seizes opportunities to enhance memberships, recommend loans, and advocate for digital services.
  • Key Responsibilities:
  • Offers insights on credit union offerings to both members and potential members.
  • Processes member transactions with a focus on precision and professionalism.
  • Adheres to established policies and procedures to ensure regulatory compliance.
  • Facilitates referrals for consumer and real estate loans, and engages in sales incentive initiatives.
  • Supports referrals for retirement and investment services.
  • Manages daily cash drawer and workstation operations.
  • Ensures cash limits, accountability, and security protocols are maintained.
  • Qualifications:
  • High School Diploma or equivalent.
  • Proficient in cash handling and transaction documentation.
  • Commitment to professional appearance and punctuality.
  • Exhibits a positive and collaborative attitude with members and colleagues.
  • Previous experience as a Teller or Cashier is advantageous.
  • Employment Type: Full Time
  • Work Environment: Onsite
  • Compensation: $17.00/hr
  • Work Schedule:
  • Monday 8:45am- 5pm
  • Tuesday 8:45am- 5pm
  • Wednesday 7:45am-5pm
  • Thursday 8:45am-5pm
  • Friday 8:45am-6pm
  • Saturday Rotating