Customer Support Specialist

1 week ago


Schenectady, New York, United States Spectrum Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our billing team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving billing inquiries, and building strong relationships with our customers.

Key Responsibilities
  • Provide timely and effective resolution to customer billing inquiries
  • Collaborate with management to escalate complex customer issues
  • Establish and maintain positive relationships with customers through empathetic and professional communication
  • Work in a fast-paced environment, navigating multiple computer programs and speaking with customers over the phone
Requirements
  • High school diploma or equivalent
  • Ability to work a variety of schedules, including nights, weekends, and holidays
  • Ability to read, write, speak, and understand English
Preferred Qualifications
  • 6+ months of customer service experience
  • 6+ months of experience working with computers and software applications
  • Previous work in cable operations or a telecommunications call center
What We Offer
  • Competitive pay, starting at $20 per hour
  • Dynamic growth opportunities within the company
  • Learning culture with paid training and coaching
  • Total rewards package, including comprehensive benefits


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