Office Manager
2 weeks ago
Covenant Family Solutions is seeking an experienced Office Manager to lead our administrative team and ensure the smooth operation of our clinic.
Key Responsibilities- Lead individual meetings with Administrative Assistants and Client Care Specialists.
- Facilitate site meetings with the Senior Clinician.
- Develop and implement training plans for new Administrative Assistants and Client Care Specialists.
- Conduct interviews for Administrative Assistants and Client Care Specialists.
- Manage performance and complete performance reviews for direct reports.
- E-file involuntary committal paperwork with the courts.
- Provide clients with community resource information.
- Schedule and organize Lunch and Learns.
- Perform all job responsibilities of an Administrative Assistant and Client Care Specialist as needed.
- Take medication concerns and refill requests from clients, provide information to providers, and follow up on recommendations.
- Assist with GeneSight Tests and upload lab results into the Electronic Health Record.
- Handle prior authorizations and communicate with insurance companies and clients.
- Send out client discharge, late cancel, and no-show letters per provider request.
- Assist providers with completing social security administration/disability forms.
- Audit files with assistance from the Senior Clinician.
- Run clinic-specific reports such as batch eligibility, encounter reports, and active client lists.
- Track and assist with clinic quarterly goals.
- Ensure clinic meets productivity and capacity expectations with assistance from the Regional Clinic Director.
- Establish and maintain emergency procedures for the clinic.
- Maintain office supply inventory and complete orders.
- Handle communication with the clinic landlord for maintenance needs.
- Check and distribute mail daily.
- Enter weekly encounter numbers of provider sessions into a spreadsheet.
- Assist with regional phones as needed.
- Participate in various meetings including leadership, site, and administrative meetings.
- Uphold Covenant Family Solutions core values.
- Perform other duties as assigned.
- Exceptional customer service skills.
- Ability to work collaboratively with multiple teams.
- Proficiency in facilitating meetings.
- Handling of confidential and time-sensitive information.
- Excellent communication skills.
- Meticulous attention to detail.
- Advanced knowledge of Microsoft Office, especially Excel.
- Leadership or supervisory experience preferred.
- Bachelor's degree in healthcare administration or related/relevant field preferred.
- Proficient in all Microsoft Office 365 products.
Covenant Family Solutions is a dynamic team committed to making a positive impact in behavioral health. We offer a collaborative work environment, ongoing professional development opportunities, and a chance to contribute to the success of a growing healthcare organization.
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