Box Office Associate
22 hours ago
About Oak View Group
Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. Our company offers a 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Job Summary
We are seeking a highly skilled and customer-focused Box Office Associate to join our team at Xtream Arena & Greenstate Family Fieldhouse. As a Box Office Associate, you will be responsible for providing exceptional customer service and ensuring the smooth operation of ticket sales and customer service for all ticketed events.
Key Responsibilities
- Know and understand the operations of the Paciolan ticketing system
- Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating)
- Know and understand seating charts and configurations of the Xtream Arena & GSFFH
- Perform transactions for all events on the ticketing system with efficiency and accuracy
- Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
- Communicate and satisfy patrons with world-class customer service
- Operate phone and address call-in patrons' requests for information
- Reconcile all monies received from ticket sales
- Maintain confidentiality
- Additional duties may be assigned by Box Office Director or Box Office Supervisor
Requirements
- Ability to multitask in a fast-paced environment
- Familiarity with Windows-based computers
- Possess excellent customer service skills
- Experience working with the public and cash
- Ability to work independently and as a productive member of a team
- Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends, and holidays in addition to traditional business hours
- Must be able to work in a loud noise environment
- Must be over 18 years or older
- Strong verbal communication skills in the English language (Spanish is a plus)
- Proven ability to work well with all levels of management
- Strong analytical and problem-solving skills
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