Service Desk Specialist

1 week ago

Helena, Montana, United States Logicalis Full time
Job Summary

Logicalis is seeking a highly skilled Service Desk Technician to provide technical support to our corporate clients via phone, email, and chat. The ideal candidate will have a strong background in PC hardware and software applications, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide technical support via phone, email, and chat to employees of corporate clients.
  • Assist users in troubleshooting Outlook and other Microsoft Office applications.
  • Support Microsoft Operating Systems (Windows 7, Windows 10) and Microsoft Office Products (Word, Excel, PowerPoint, Office 365).
  • Configure and troubleshoot mobile devices, including email sync.
  • Handle 50-60 issues per day efficiently and appropriately.
  • Maintain regular and punctual attendance.
  • Utilize Active Directory database to reset network passwords.
  • Assist users in adding and changing network printers.
  • Provide technical support for VPN connectivity issues.
  • Control user's computers utilizing remote access tools.
  • Troubleshoot remote access connectivity problems.
Requirements
  • 1 year experience in a call center or service desk environment.
  • Knowledge of various PC hardware and software applications, including operating systems, user creations/terminations, end-user self-service tools, cloud support, and ticketing systems.
  • Effective troubleshooting and documentation skills.
  • Proficient use of Microsoft Office applications.
  • Strong technical and client interaction skills.
  • Self-starter with excellent organizational, administrative, and interpersonal skills.
  • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
  • Excellent oral, written, technical, and business communication skills.
  • Ability to multi-task and work in a fast-paced environment.
Working Conditions

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

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