Customer Experience Specialist
1 month ago
Enterprise Mobility Inc is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience from initial contact to final rental return.
The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment. If you are a team player with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Meet and greet customers in a professional and friendly manner
- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offer additional customer assistance by providing directions, maps, local area information, and service information
- Answer incoming calls for reservations, rate quotes, and general questions
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist in assessing the condition of rental vehicles upon return
- Notify management of any known customer or vehicle problems
- Continuously build knowledge and skills through on-the-job training and development opportunities
Requirements
- Must be at least 18 years old
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position
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