Patient Care Coordinator
2 weeks ago
At OnePeak Medical, we are seeking a highly skilled and compassionate Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will be the initial point of contact for patients and visitors, providing exceptional customer service and ensuring a positive experience. Your role will be pivotal in maintaining high patient satisfaction and ensuring the smooth operation of our medical office.
Responsibilities- Provide outstanding customer service, offering a warm and positive welcome to patients and visitors, both in person and via phone.
- Ensure accurate listing of the Primary Care Provider (PCP) in the patient's chart.
- Adhere to all OnePeak Medical policies and procedures as outlined in the Employee Handbook, including maintaining the confidentiality of restricted areas, key-less entry codes, and computer system passwords.
- Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments.
- Register patients and update their demographic and insurance information, as well as the patient portal.
- Scrutinize schedules to guarantee accuracy in appointments and visit preparedness.
- Always verify the accuracy of patient information during appointment scheduling, informing patients of any required documentation changes.
- Confirm the correctness and update the method of payment (insurance or cash pay) at each appointment.
- Collect payments when necessary, including copays, outstanding balances, or no-show fees, and document them in the EPM. If a patient cannot pay, document the reason.
- Maintain the reception desk, waiting areas, and office files.
- Utilize problem-solving and conflict-resolution skills when addressing patient complaints, directing them to appropriate leadership when necessary.
- Attend department and clinical meetings as scheduled.
- Complete end-of-day responsibilities.
- Fulfill any additional responsibilities as required to support OnePeak Medical.
- Demonstrate T.R.I.B.E. values (Teamwork, Respect, Informed, Balance, Excellence).
- Hold oneself accountable for achieving measurable, high-quality, timely, and cost-effective results.
- Exhibit excellent customer service and teamwork skills, fostering a welcoming and positive atmosphere.
- Effectively communicate with patients, staff, and providers.
- Display confidence and skill knowledge.
- Uphold company core values and treat others with respect.
- Possess good judgment, making timely and sound decisions.
- Embrace an attitude of continuous improvement.
- Demonstrate strong interpersonal skills and professionalism.
- Excel in listening, with a willingness to accept constructive feedback.
- Maintain strict adherence to patient confidentiality standards as outlined by HIPAA.
- Manage time effectively, with the ability to multitask, prioritize, and organize workloads.
- Thrive in a fast-paced environment.
- Be flexible and able to meet business needs, potentially involving travel to other clinics.
- If required, possess a valid driver's license, and maintain a personal vehicle in compliance with state laws and insurance requirements.
- Medical, Dental, Vision, and Life Insurance
- Voluntary Critical Illness, Accident, and LTD plans
- Flexible Spending Account (FSA) and Dependent Care Assistance Program (DCAP)
- 401(k) Retirement Plan with Company Match
- Peak Bucks
- Employee, Friends, and Family Discounts
- Paid Time Off and Paid Holidays
- Paid Parental Leave
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