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Patient Service Ambassador
2 months ago
We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Delaware Imaging Network. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless and efficient experience for our patients.
Key Responsibilities- Greet and Register Patients: Welcome patients in a friendly and service-oriented manner, ensuring a positive first impression of our facility.
- Verify Patient Information: Obtain and verify accurate patient information, including insurance and demographic details, to ensure timely and effective care.
- Collect and Log Payments: Collect and log all co-pays and fees in a timely and accurate manner.
- Answer and Transfer Calls: Answer and transfer incoming phone calls in a professional and courteous manner.
- Schedule and Coordinate Appointments: Schedule, reschedule, or cancel new or current patients, confirm appointments, and notify staff of changes as necessary.
- Provide Patient Orientation: Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
- Coordinate with Back-Office Staff: Coordinate with back-office staff for timely and effective care of patients.
- High School Diploma or Equivalent: A high school diploma or equivalent is required.
- Intermediate to Advanced Computer Skills: Strong intermediate to advanced computer skills are necessary for this role.
- Strong Multitasking and Communication Skills: The ability to multitask and communicate effectively with patients, staff, and external partners is essential.
- Experience in Customer Service: Previous experience in customer service, preferably in a healthcare setting, is highly desirable.
- Medical Terminology Knowledge: Basic knowledge of medical terminology and recent experience in a medical or radiology office setting is preferred.
We offer a competitive hourly rate of $22.00 per hour and a variable shift schedule with rotational Saturdays. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.