Patient Service Representative

5 days ago


Delaware, Ohio, United States NovaCare Rehabilitation Full time

Overview:

We are seeking a highly skilled Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will be responsible for managing the patient side and business side of our center, providing exceptional patient care and ensuring a seamless experience for our patients.

Responsibilities:

  • Greet new and existing patients, register new patients, and provide information about what to expect during their visit.
  • Schedule patient appointments in person or over the phone.
  • Communicate with insurance companies, attorney offices, and other parties to ensure eligibility for outpatient-based therapy services.
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.
  • Provide patients with pertinent information about their next appointment as they check out.
  • Respond to requests for information from patients, providers, and coworkers.

Qualifications:

  • High School Diploma or GED.
  • 1 Year of Customer Service Experience.

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
  • Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift.
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics.
  • Ability to carry office supplies up to 10lbs.
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
  • Ability to speak and hear sufficiently to understand and give directions.


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