FHA Mortgage Origination Specialist
4 weeks ago
We are seeking a skilled FHA Mortgage Origination Specialist to join our team at Contact Government Services, LLC. As a key member of our customer support initiative, you will provide excellent service to clients in the mortgage lending industry and the public on FHA guidelines and procedures.
Key Responsibilities
- Provide top-notch customer service via phone and email.
- Utilize knowledge of the mortgage industry to locate answers in a database and respond to client inquiries.
- Follow standard operating procedures for various topics, systems, and contact channels.
- Document all contacts in a database.
- Stay up-to-date on FHA mortgage processes and procedures.
Requirements
- Ability to navigate multiple computer systems and applications.
- Excellent time management skills and dependability.
- Strong verbal and written communication skills.
- High School diploma or GED.
- At least two years of experience working with FHA loans, plus an additional year of customer service or contact center background, or at least three years of loan origination experience with conventional loans and/or other government-backed loans.
- Ability to obtain a Public Trust Security clearance.
Preferred Qualifications
- Contact Center experience (omnichannel).
- Bilingual (Spanish/English), verbal and written.
- FHA knowledge/experience.
About Us
Contact Government Services, LLC is committed to simplifying and enhancing government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We value honesty, professionalism, and quality work, and we offer a comprehensive benefits package to our employees.
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