Technical Service Coordinator

3 days ago


North Little Rock, Arkansas, United States DOC Maintenance Inc Full time
Job Summary:

We are seeking a highly skilled Technical Service Coordinator to join our team at DOC Maintenance Inc. As a Technical Service Coordinator, you will play a crucial role in ensuring the smooth delivery of services to our customers.

Key Responsibilities:

  • Routinely dispatch field service technicians to repair and maintain equipment at customer sites
  • Review completed service calls for accuracy and billing readiness
  • Communicate updates with the team and escalate concerns as needed
  • Provide exceptional customer service
  • Foster strong relationships with field technicians and coworkers
  • Serve as call center overflow, assisting with incoming calls when available

Requirements:

  • Prioritize tasks in a fast-paced environment
  • Excellent verbal and written communication skills
  • Able to multitask and detail-oriented in written communication
  • Strong computer skills with Microsoft Office and company-related software
  • High school diploma or GED required
  • Customer service-type work experience is a plus

Compensation and Benefits:

  • $45,000 - $60,000 per year, depending on experience
  • Comprehensive benefits package including health, dental, and vision insurance, short-term & long-term disability, life insurance
  • Strong 401(K) match
  • Ongoing training and career development opportunities
  • Paid time off

DOC Maintenance Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.



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