Technical Support Specialist
5 days ago
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team at ARK Solutions, Inc. in Little Rock.
Job Summary:
This is an onsite role that requires strong communication skills and technical expertise to provide top-notch support to application users.
Responsibilities:
- Answer incoming calls and emails from customers, providing timely and effective solutions to their problems.
- Evaluate and prioritize customer issues, utilizing all available technical resources to resolve them efficiently.
- Escalate unresolved cases to the appropriate support teams or service groups when necessary.
- Maintain accurate records of customer interactions and call logs for management reporting purposes.
- Participate in ongoing training and development activities to stay up-to-date with the latest technologies and best practices.
- Perform functional testing of software related to preparation for training materials and other responsibilities as required.
- Detect and correct equipment errors, ensuring minimal downtime and optimal system performance.
- Prioritize and manage workload effectively, meeting deadlines and delivering high-quality results.
- Collaborate with colleagues to coordinate changes, upgrades, and new product implementations.
- Manage time spent on work activities, ensuring efficient use of resources and meeting productivity targets.
- Complete assigned tasks to meet business objectives and contribute to the growth and success of ARK Solutions, Inc.
Requirements:
- A minimum of 3 years of experience in a fast-paced customer service environment, preferably in a technical support role.
- Strong technical skills, with the ability to troubleshoot complex problems and utilize various technical resources to resolve issues.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and stakeholders.
- Ability to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously.
- Proficiency in using technical tools and software applications, including those related to customer support and help desk operations.
Working Conditions:
This is an onsite role located in Little Rock, AR. The successful candidate will be required to work in a fast-paced environment, interacting with customers and colleagues in person and via phone and email.
Salary Range:
The estimated salary range for this position is $50,000 - $70,000 per year, depending on experience and qualifications.
-
Technical Support Specialist
5 days ago
Little Rock, Arkansas, United States Experis Full timeJob Title: Technical Support Specialist - IT InfrastructureWe are seeking a skilled Technical Support Specialist to join our Experis team. As a Technical Support Specialist, you will provide end-users with assistance solving computer-related problems, including imaging, LAN connection, malfunctions, and program issues.About the Role:You will work closely...
-
Technical Support Specialist
5 days ago
Little Rock, Arkansas, United States American Unit Full timeEstimated Salary: $60,000 - $80,000 per yearAbout the RoleThe American Unit is seeking a skilled Technical Support Specialist to provide end-user support across the state of Arkansas. This role will be based out of the Little Rock Office and require travel to field offices.Job DescriptionProvide expert-level technical support for desktop, laptop, tablet, and...
-
Senior Technical Support Specialist
5 days ago
Little Rock, Arkansas, United States CloudRay, Inc Full timeWe are seeking a skilled Senior Technical Support Specialist to join our team at CloudRay, Inc. in Little Rock, AR. This is a 6+ months contract position that requires strong technical expertise and excellent customer service skills.About the JobThis role will involve providing technical support to application users via phone and email. The ideal candidate...
-
Little Rock, Arkansas, United States Logicalis Full timeOverviewThis role offers an exciting opportunity to join the team at Logicalis as a Technical Support Specialist, providing top-notch support to clients in a dynamic environment.Job DescriptionWe are seeking an experienced and skilled individual to fill this position. As a Technical Support Specialist, you will be responsible for delivering exceptional...
-
Technical Support Specialist
5 days ago
Little Rock, Arkansas, United States TalentBurst Full timeJob Title: Technical Support Specialist - AR System OperatorAbout the JobTalentBurst is seeking a skilled Technical Support Specialist to join our team in Little Rock, AR. This is a full-time position with a duration of 10 months or more.Job SummaryWe are looking for an experienced technical support specialist to provide top-notch assistance to our clients....
-
Technical Support Specialist
1 week ago
Little Rock, Arkansas, United States TEKsystems Full timeAbout the RoleWe are seeking an experienced IT Support Technician to join our team in Little Rock, Arkansas. This long-term contract position may lead to full-time employment.Key ResponsibilitiesProvide technical support via chat, phone, or other messaging systems.Analyze and resolve technical issues related to Windows Operating Systems.RequirementsTo be...
-
IT Solutions Specialist II
3 days ago
Little Rock, Arkansas, United States Arkansas Heart Hospital Full timeJob Title: IT Solutions Specialist II - Technical ConsultantAbout Us: At Arkansas Heart Hospital, we strive for excellence in quality and innovation. Our team of dedicated professionals works tirelessly to provide exceptional patient care and experiences.Estimated Salary: $65,000 - $80,000 per year, depending on experience and qualifications.About the Job:We...
-
Technical Innovation Specialist
5 days ago
Little Rock, Arkansas, United States Dassault Falcon Jet Corp Full timeAbout Dassault Falcon Jet CorpWe are a leading manufacturer of business jets, dedicated to delivering exceptional performance and unparalleled customer service.Salary Range:The estimated annual salary for this position is $85,000 - $110,000 based on industry standards and location.Job DescriptionAs a Technical Innovation Specialist at Dassault Falcon Jet...
-
Customer Support Specialist
5 days ago
Little Rock, Arkansas, United States InfoPeople Full timeWe are seeking a highly skilled Customer Support Specialist to join our team at InfoPeople. As a Technical Help Desk Expert, you will play a vital role in providing top-notch support to our customers.About the RoleResponsibilities include answering calls and emails from customers, diagnosing problems, and helping troubleshoot customer support issues.You will...
-
Senior IT Support Specialist
15 hours ago
Little Rock, Arkansas, United States American Unit, Inc Full timeCompensation: Estimated annual salary $55,000 - $65,000 based on national averages for this position.About the JobThe Senior IT Support Specialist will provide comprehensive technical support to end-users across the state of Arkansas, ensuring seamless operation of desktop, laptop, tablet, and peripheral devices. This role requires strong problem-solving...
-
Administrative Support Specialist
7 days ago
Little Rock, Arkansas, United States Jamison Professional Services Full timeJob Overview: We are seeking a highly motivated Administrative Support Specialist to provide administrative support services to multiple counties in Arkansas.About the Role: As an Administrative Support Specialist, you will be responsible for assisting agency staff with program documentation, including preparing and processing documents and correspondence,...
-
System Support Engineer
5 days ago
Little Rock, Arkansas, United States PerfectVision Full timeJob SummaryWe are seeking a skilled System Support Specialist to join our team at PerfectVision Manufacturing. The successful candidate will provide expert technical support for customer-facing platforms, including troubleshooting, diagnosing, and collaborating with development teams to resolve software issues.
-
Dialysis Nursing Specialist in Little Rock
6 days ago
Little Rock, Arkansas, United States Healthcare Support Full timeCompany Overview: As a leading healthcare employment partner, Healthcare Support has established itself as one of the country's top healthcare organizations.Salary: $105,000 per yearAbout the Role: We are seeking a highly skilled Dialysis Nursing Specialist to join our team in Little Rock, Arkansas. In this local contract nursing position, you will provide...
-
Customer Support Specialist
5 days ago
Little Rock, Arkansas, United States InfoPeople Full time**Job Title:** Customer Support Specialist - Court Software ExpertAbout the Role:We are seeking a highly skilled and experienced Customer Support Specialist to join our team at InfoPeople. As a key member of our support team, you will be responsible for providing exceptional customer service to users of our court software.Responsibilities:Provide timely and...
-
Executive Support Specialist
6 days ago
Little Rock, Arkansas, United States Arkansas Department of Transportation Full timeJoin the Arkansas Department of Transportation team as an Executive Support Specialist.About UsThe Arkansas Department of Transportation is a dynamic organization responsible for planning, developing, and maintaining the state's transportation infrastructure. Our team is committed to delivering excellent service to the public while ensuring the safety and...
-
Operations Support Specialist
3 days ago
Little Rock, Arkansas, United States Walmart Full time**Operations Support Specialist**We are looking for a highly organized and analytical Operations Support Specialist to join our team at Walmart Supply Chain Regional #6018. As a key member of our operations team, you will support the efficient flow of goods and services.**Key Responsibilities**Analyze data to identify trends and areas for improvement,...
-
Healthcare Support Specialist
5 days ago
Little Rock, Arkansas, United States Baptist Health Full timeAbout This RoleWe are seeking a compassionate and detail-oriented Healthcare Support Specialist to join our team at Baptist Health. In this role, you will play a vital part in providing exceptional patient care and supporting the healthcare team.
-
IT Support Specialist
6 days ago
Little Rock, Arkansas, United States S M Software Solutions Inc Full timeAbout the Role">This role offers an excellent opportunity to join a team that provides technological support to the state's courts, making court information available to the public.As a member of our Application Support Team, you will be responsible for answering calls and emails from customers, diagnosing problems, and helping troubleshoot customer support...
-
Academic Support Specialist
5 days ago
Little Rock, Arkansas, United States University of Arkansas System Full timeThe University of Arkansas System is seeking a dedicated and detail-oriented individual to serve as an Academic Support Specialist. This role plays a vital part in supporting students in achieving their academic goals.Key Responsibilities:Enroll students in adult education programs and servicesAdminister pre- and post-assessments to students, including...
-
Clinical Support Specialist
1 day ago
Little Rock, Arkansas, United States Baptist Health Full timeAbout the Role:The Clinical Support Specialist will work as an essential part of the patient care team, assisting patients and families with basic care needs, monitoring, hygiene, and ensuring comprehensive care.Responsibilities:Assist patients and families with daily living activitiesMonitor patients' vital signs and report any changes to healthcare...