Customer Experience Champion
4 days ago
At Najlaa Solutions, Inc., we're looking for a highly motivated Customer Experience Champion to join our team. This is an on-site role available to start immediately.
About the RoleThis position requires someone with previous experience in customer service or sales settings. The ideal candidate will possess excellent communication, interpersonal, and active-listening skills.
Responsibilities:
- Provide exceptional customer support through one-on-one meetings and serve as the primary contact
- Collaborate cross-functionally with the sales departments to effectively escalate product and account-related issues
- Initiate contact with a high level of potential customers daily and convert a targeted percentage to new sales accounts
- Troubleshoot customer problems, identify root causes, and utilize company tools and resources to determine a resolution
- Maintain accurate entry of confidential customer information
- The Customer Experience Champion embodies our core values and believes in our commitment to excellence, reflecting it throughout all customer interactions, client meetings, brainstorming sessions, sales targets, and projects
We strive to provide superior mentorship, regular coaching, and constructive feedback to empower our team members to become future managers and leaders in our firm.
What We Offer
- A competitive commission package
- Career opportunities for growth and advancement
- A close-knit, family-oriented team culture
- A high-energy, entrepreneurial office environment
- Travel opportunities to exciting destinations like Cabo, Las Vegas, and Cancun in the future
Estimated salary: $45,000 - $60,000 per year, depending on experience and qualifications. Powered by JazzHR
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