Customer Support Champion
5 days ago
About the Role:
This dynamic position involves providing stellar customer service to members and prospective applicants via phone and email. You will be the face of Omada Health, resolving program-related inquiries, and offering personalized support to help members achieve their health goals. Your expertise will enable you to effectively communicate with a high volume of incoming calls and emails, embodying the company's values of trust, context, boldness, results, teamwork, and purpose.
Your Responsibilities:
* Deliver exceptional member support, resolving issues promptly and accurately
* Process applications with attention to detail and in a timely manner
* Solve complex problems creatively, using critical thinking strategies
* Communicate clearly and empathetically, balancing rapport and problem-solving skills
* Work autonomously, prioritizing tasks and meeting schedules
* Protect member information by adhering to company policies on PHI handling
* Develop and maintain a deep understanding of our products, processes, and systems
What We Offer:
* A competitive salary of $16.67-$19.50 per hour, with opportunities for annual cash bonuses
* A remote-first work environment, allowing you to thrive from the comfort of your own space
* Monthly internet and phone stipends, ensuring you have the tools you need to succeed
* A Lifestyle Spending Account (LSA) to support your well-being and development
* Two giftable Omada enrollments per calendar year, empowering you to share the value of our platform with loved ones
About Us:
Omadadelivers integrated, virtual care across chronic conditions, partnering with over 1,700+ customers – including health plans, health systems, and employers – to improve member health and reduce the cost of care. Our clinical best practices are backed by the science of behavior change, ensuring that our programs are evidence-based and effective. At Omada, we prioritize diversity, inclusivity, and equal opportunity, fostering a culture where differences are celebrated and leveraged to drive better design and business decisions.
Requirements:
* 2 years of front-facing customer service or remote customer service experience, preferably in the health or tech industry
* High-performing track record, with a proven ability to exceed expectations
* Technical skills: preferred 1-2 years of iOS and Mac experience, familiarity with Slack, Google Suites, and Zendesk (or HelpScout, ServiceNow, Salesforce Service Cloud)
* Strong communication and problem-solving skills, with a focus on empathy and rapport-building
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