Lead Technical Integration Specialist

2 weeks ago

Alpharetta, United States MarketSource, Inc. Careers Full time

Senior Integration Solutions Expert

MarketSource, an Allegis Group company, specializes in delivering comprehensive sales solutions by recruiting, training, and managing industry-specific professionals dedicated to creating exceptional customer experiences for some of the world's most renowned brands. We develop and implement sales and training strategies for businesses of all sizes in both B2B and retail sectors.

Position Overview

The Senior Integration Solutions Expert is tasked with becoming the authority on all MarketSource applications, overseeing the planning, coordination, and management of integrations within our operational framework. This role collaborates closely with various internal teams and may also involve external stakeholders to effectively configure each application and define integration parameters. The Senior Integration Solutions Expert is recognized as the subject matter expert (SME) on integrations, which encompasses vendor systems/software, business technical solutions, process enhancements, and MarketSource's data management systems.

Key Responsibilities:

  • Support and adhere to the Quality Assurance (QA) processes to facilitate IT's Software Development Lifecycle (SDLC).
  • Collaborate with internal teams to develop technical specifications for integration projects.
  • Evaluate technical specifications documents produced by internal stakeholders (e.g., Solution Architect, System Analyst, Business Process Analyst) to ensure completeness and provide best practice recommendations.
  • Draft technical specifications for integrations, reports, and other documentation to guarantee accuracy and adherence to best practices.
  • Configure systems utilizing tools such as Tableau, SQL queries, Matillion, Mulesoft, and other relevant integration and ETL technologies.
  • Diagnose integration issues, failures, and logical discrepancies to identify root causes and suggest viable solutions.
  • Oversee and manage incoming work requests to ensure timely and appropriate responses.
  • Facilitate integration efforts with both internal and external IT and business teams.
  • Engage with vendor partners as necessary to provide solutions and support.
  • Lead program launches and initiatives focused on continuous improvement from a technical perspective.
  • Contribute to the identification and maintenance of team best practices.

Required Skills and Qualifications:

  • Strong understanding of cloud computing, particularly SaaS applications, along with familiarity with technologies that support these applications.
  • Proven expertise in the Software Development Lifecycle (SDLC).
  • Knowledge of MarketSource's business concepts and operational functions.
  • Experience working effectively in both team-oriented and independent environments.
  • Excellent technical, organizational, and communication skills, enabling the translation of business requirements into developer specifications.
  • Strong analytical and problem-solving abilities for complex issues; adept at identifying root causes and distinguishing between perceived and actual problems.
  • Ability to manage multiple tasks and projects simultaneously while meeting prioritized deadlines.
  • Intermediate to advanced proficiency in MS Office Suite.
  • Basic to intermediate knowledge of SQL scripting (e.g., Select, Filter, Join).
  • Attention to data quality and experience in enforcing data governance.
  • Flexibility and adaptability in handling responsibilities beyond core tasks.
  • Familiarity with Project Management Life Cycle (PMLC) methodologies, including Waterfall and Agile.

Job Requirements:

  • Availability for four in-office workdays per week, with the option to work remotely or in-office on the fifth day.
  • A minimum of 3 to 5 years of experience in an IT Business Analyst/Consulting role or a related position such as IT Technical Specialist.
  • Bachelor's degree in Computer Science, Information Systems Management, or a related field, or equivalent professional experience.
  • Technical certifications are advantageous.

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